PlantLove ("we", "our", "us") operates as a registered plant nursery and home delivery service based at F-39, Mahatma Gandhi Marg, South Extension I, New Delhi 110049, India. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website plantlove.site or contact us via WhatsApp.
1. Information We Collect
We collect information you provide when you contact us via WhatsApp or our website, including:
- Your name and contact number
- Delivery address in South Delhi or NCR
- Plant order details and preferences
- WhatsApp messages and communications
2. How We Use Your Information
We use your personal information solely to process your plant orders, arrange home delivery across South Delhi, provide plant care advice, and communicate with you about your orders. We do not use your information for any other commercial purpose.
3. WhatsApp Communication
PlantLove uses WhatsApp as a primary communication channel for plant orders and customer support. When you contact us on WhatsApp, your messages are subject to WhatsApp's own Privacy Policy. We only use WhatsApp communications to respond to your plant enquiries and process your orders.
4. Data Sharing
We do not sell, rent, or share your personal information with any third parties. Your contact details and order information are used exclusively by PlantLove for order fulfilment and customer service purposes.
5. Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. All customer data is stored securely and accessed only by authorised PlantLove staff.
6. Cookies
Our website may use basic cookies to improve your browsing experience. These cookies do not collect personally identifiable information and can be disabled in your browser settings.
7. Your Rights
You have the right to request access to, correction of, or deletion of your personal information held by PlantLove. To exercise these rights, please contact us at support@plantlove.site.
8. Contact Us
For any privacy-related queries, please contact PlantLove at support@plantlove.site or WhatsApp us at +91 755 598 7751.